Chatbot Implementation: Best Practice Tips from Avanade (IA)


Carlsberg is the perfect example of a traditional organisation embracing the digital. As part of this digital transformation drive, Avanade was also employed to develop and deliver a security chatbot called Carrie. Today, from a security standpoint, the stakes have never been higher. The financial and reputational fallout of a data breach, most of which are caused by employee mistakes, is now a serious concern for business stakeholders. Carrie helps mitigate this by providing employees with answers to security rules and regulations 24 hours a day, 7 days a week.