Two out of three managed service providers (MSPs) suffer from a shortage of qualified cybersecurity staff—leading to challenges keeping customers safe from ransomware attacks, according to a report from Kaspersky Lab, released Wednesday.
MSPs deliver network, application, system, and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model. The global managed services market is growing rapidly, and expected to reach $245 billion by the end of 2022, according to the report.
Kaspersky Lab surveyed 569 MSPs and value-added resellers (VARs) across 10 countries to gain insight into current market trends and challenges.
One key takeaway was that cybersecurity is no longer considered a separate or optional task for MSPs: 92% of these providers now include cybersecurity as part of their portfolio of IT services. And more than half said cybersecurity was “essential” to their customers’ operational continuity in the next three to five years. This means protection from cyberthreats will likely continue to be a top priority for MSPs and their customers going forward, the report noted.